Top 10 Most Frequently Asked Questions

We offer a wide variety of travel packages including adventure travel, beach vacations, cultural tours, river cruises and all-inclusive getaways.

Sure! In some cases when traveling with a small group, travelers are paying for their own reservations and we ensure to create sperate invoices under the same itinerary.

Our services are at no cost to you. In addition, as a veteran owned business, we always inquire with suppliers about their special discounts for first responder, law enforcements and military.

Yes, we offer travel insurance for all of our travel packages. You can add it to your package during the booking process or submit a waiver to not have one.

Absolutely! We offer customizable travel packages so that you can tailor your trip to your specific needs and preferences.

Depending on the travel type. Most tours do not require a deposit, but they require a method of payment, while other reservations such as river cruises, hotels or flight may require a deposit but be paid at a provided date.

Depending on destinations and travel package. If traveling within U.S., the traveler could find the same deal online as the travel advisor. 

Absolutely not required. We are here to support and take over your research. We will take care of the logistics while you keep your time off. 

Yes, the travel agent can make a separate booking for a traveler of each room. Travelers can receive reward points from their loyalty credit card or hotel loyalty account. In some cases, hotels might require to request that points be allocated to each guest’s account if using a group booking or a central payment method. The travel agent can clarify this with the hotel at the time of booking.

PTO Log Travel is committed to assist the traveler at any time, however, since the travel will be booked under the traveler's name, it is always recommended for the traveler to contact the supplier directly. The traveler(s) will receive the suppliers point of contact, a reservation confirmation with names and booking number for each accommodations. In addition, we confirm each accommodations 48 hours before arrival.